Refund Policy

We want every client to feel confident in working with Get Shielded LTD. This Refund Policy explains how refunds are handled for our setup fees and monthly managed plans, so there are no surprises.

Setup fees cover the design, build, configuration and launch of your website, and reflect work carried out from the moment your project begins. Because this work begins immediately after you confirm your order, setup fees are generally non-refundable once work has started.

If you cancel before any work has begun on your project, we will refund your setup fee in full.

If your project is cancelled partway through, we will assess the work completed to that point and may issue a partial refund reflecting the remaining, undelivered portion of the project, at our discretion.

Monthly fees cover hosting, security, monitoring, updates and support for the billing period in which they are charged. Because these services are delivered continuously throughout the month, monthly fees already paid are non-refundable.

You can cancel your monthly plan at any time with 30 days' notice, as set out in our Terms of Service, to avoid being billed for a further period.

If you believe a service has not been delivered as described — for example, an agreed deliverable was missed or a managed site experienced an issue that fell outside the standard we promised — please contact us. We will investigate promptly and, where we find we are at fault, we will put things right, which may include additional work at no charge or, in appropriate cases, a partial refund.

To request a refund, email us at contact@getshielded.agency with your name, the service in question, and the reason for your request. We aim to respond to all refund requests within 5 working days.

Approved refunds are returned to the original payment method used at checkout. Depending on your bank or payment provider, it may take several working days for a refund to appear in your account once it has been processed.